E
esocratis
Trezor One Great hardware terrible customer support Also for some unknown reason it can t be connected to MetaMask on Chrome High Sierra I tried to find any suggestions on line with no result It seems to me that there s a conflict with trezor s suite a new window opens -trezor io - searching for device and when it s closing MM is searching for the device or shows Device call on request Also When I move from Trezor Suite to Exodus I see 2 Trezor Wallets must be me though so should you skip this last one
J
John L
The support was excellent and helpful
The support was excellent and helpful The only downside is that it took several days to get an initial response
J
Jean
Fast Replies and a Great Device
Trezor has been diligent in replying to my questions and issues My only concern is that sometimes the instructions were not clear as they might assume you know how to do some things that are specified in their reply The device is great Easy to use
M
Methuselah bible
Did get back to me quickly but the
Did get back to me quickly but the asked to send a video of me going through steps which was difficult but then the next day the issue was resolved so I didn t have to
I
ian Robertson
query response time hologram tips
I was unsure of the genuineness of my Trezor and made contact to confirm The issue could have saved us both time if it was more clearly described on the website re which trezors have which hologram seals on the box and on the unit one model does not have silver seals on the unit only on the box The response time was a bit slow more than 48hrs but ok If i had had a pressing security issue this response time would have been unacceptable The unit itself seems to be a good quality unit I have only used its major competitor the one we all know and found the 2 button system especially in the earlier models very tedious The Trezor seems to have a much friendlier UI and user experience thus far Although I am yet to fully explore the device I do hope it has the same add ons as its competitor as far as voting staking multisig and nfts It would seem that all current market wallets lack the ability to host numerous wallets This would be a most welcome addition Eg to have 5 or 6 different eth wallets with choice of the same or multiple private keys A built in dex agregator and uniswap alternative that instead of using traditional sushi like tech instead can do in wallet atomic like swaps accross All chains using CCIPdate of experience is a rough estimate
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Jon Hewlett
I realized a year down the road
I realized a year down the road they never sent me an invoice When requested they responded in a few days You will be responsible for custom charges of 20 CAD if you are ordering from canada
S
Srini Gundelli
I bought TREZOR model-T
I bought TREZOR model T after a bit to exploring on crypto wallets which were not only safe and highly versatile but also reliable in storing data I saw the documentary where TREZOR founder and CEO was explaining about how all the data centres are deep down in the cold bunkers and mostly offline and don t have access to their secret locations Having said all of that TREZOR is probably one of the best out there on the market right now if they change I might reconsider
T
Tim
Good Customer Service
Ive reached out to Trezor s customer service for two different cases before They ve consistently engaged with me until the problem was resolved
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paul fraser
Started with Trezor about 4 months ago
Started with Trezor about 4 months ago using a Trezor 1 and my Mac laptop Download and install from their webpage all good until last week when there was an upgrade It wouldn t install got in touch with support brilliant fast reply from Evegny who told me i could use a webpage rather than the download Using the webpage all good and support checking up with me that it s ok Thanks
S
Samuel Uhlik
Trezor Safe 3 is on the good path and
Trezor Safe 3 is on the good path and the following model should finally get the first open source Secure Element TROPIC01 2 1Though native support for Bitcoin layer 2 should be added Thorchain Stacks IMHO
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