Trezor Reviews

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Richard Clark

2 years ago

I ve been using Trezor s cold storage

I ve been using Trezor s cold storage wallet for years I wouldn t trust another source with my crypto funds The Trezor team is terrific responsive and always answers my questions including follow up emails to make sure I was satisfied taken care of I highly recommend Trezor

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Sbl Jackson

2 years ago

The Trezor Wallet is a Secure Wallet

The setup was straight forward and easy The passphrase provides a higher level of security in case your 12 recovery words or the device are stolen The support is great and responded to my emails to verify that this is an official Trezor wallet Scammers sell fake Trezor wallets so I bought from the official site The Trezor wallet provides a higher level of security than the Ledger Nano X which has been compromised by the back door recovery phrase issue Overall I am satisfied with my Trezor wallet

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Christine Mathers

2 years ago

When I needed the help they responded

When I needed the help they responded and gave me the information I needed I guess the holiday season had them swamped yet they responded in just a couple days Last issue was responded to over night I have my wallet and now trying to figure out a safe way to keep it and not lose it

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Burkhard

2 years ago

Regretted buying a new Trezor

Regretted buying a new Trezor - Buy a LedgerCannot stake directly and staking is forced into the Trezor pool ADA No support phone or email only robot ticket submission replying maybe after 3 days Requested return but have still have NOT got any reply after 6 days A complete disappointment for the extra 100 149- 249 you pay PS Ticket 156356 ADA Staking issue - Reply Not TrezorT s Problem if the Trezor ADA balance is not not shown for staking in ADALite Yoroi Deadulus contact 3rd party but why is LedgerNanoX working fine with same wallet and why does TrezorT not allow ADA Pool delegation first place Ticket 156826 Refund - still no response after 7 Days

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LJ

2 years ago

Order not received no way to contact support

Ordered a wallet about a month ago then it went silent According to their own information shipping should take up to 5-7 business days Received an email a week ago that I had received my order or will receive shortly That didn t happen According to the shipping status it s still at the depot but I don t know why Trezor doesn t even have a customer support to contact directly only a chat function with a half baked AI It says that a real person will contact me shortly Obviously that didn t happen either If they can t even ship a simple little box how am I supposed to trust them with my crypto assets Update contacted them via DM in Twitter Spoiler alert no reaction Only thing left to to is contact the authorities to file a report Everyone in the same situation should do the same and apparently I m not the only one

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David Morgan

2 years ago

Selling devices they do not have

Selling devices they do not have and still taking orders for a product they do NOT HAVE Ordered my Trezor 3 end of last year I HAD to contact them to find out my order would not be delivered until February 2024 Took my money and hefty postage charge and no product in return YET TO Trezor io insert cut and paste response below regarding shipping forecasts on a part of their site that has no links or reference from the purchase page Maybe knowing the delay and that they do NOT have these devices in STOCK would deter someone from ordering like myself Funny that Also I HAD to chase them up for update POOR or NO customer service which is part of the coarse these days

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lion

2 years ago

they don t deliver

they don t deliver i ordered directly from them they couldn t give me a delivery date could be months then i ordered from one of there partners that had a order in they didn t deliver to them so stil not getting my security in the mean while they got hacked and leaked my info to hackers my personnel name email phone number and maybe my adres not a security risk they say I hope I don t get a gun to my head trying to rob me stay away if security is what you re after

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Gary

2 years ago

Did not receive ordered product

Did not receive ordered product I placed the order for 2 items on 30 10 23 and payment was taken Order No 1698688660 Confirmation stated delivery would be mid November It is now 10th December and I have not received any notifications from Trezor advising of any issues or delays I do not consider this acceptable service which is why I have given a poor review I still do not know when I will receive my order

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Charli

2 years ago

I use to love my wallet and everything about it

I use to love my wallet and everything about it Lately all my BTC transactions gets stuck in what looks like an obvious bait and switch Bait with a reasonable fee and then hold the mining back until you increase the fee I refuse to pay a ransom and therefore the sats can stay stuck but it leaves a very bad taste in a persons mouth Still awaiting an explanation from their Legal department why what they are doing is not illegal as per the supplied screen prints but most probably an untruthful promise

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Mel Wilkins

2 years ago

Crap company do not believe any of delivery time frames if I could give no stars I would

If I could leave not stars I would Do not believe the delivery time frames when you push for a date they push it out again When you keep requesting they create the shipping label I own an online store it is easy to create a label to make it appear to be moving Crap customer service keep offering refund but no actual resolution for a product I need Full of lies still waiting for an my for item Seriously don t sell stock you don t have and then defiantly do not over sell a month later with black Friday sales

Rated 3.56 out of 5 by 144 Happy Customers

I ve been using Trezor s cold storage

The Trezor Wallet is a Secure Wallet

When I needed the help they responded

Regretted buying a new Trezor

Order not received no way to contact support

Selling devices they do not have

they don t deliver

Did not receive ordered product

I use to love my wallet and everything about it

Crap company do not believe any of delivery time frames if I could give no stars I would

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