Skip to main content

Gleam Reviews

Gleam.cleaning | Trusted Home Cleaners

gleam.cleaning
3.60
134 reviews
Great Rating
Based on 134 user experiences

RatingFacts is an independent review platform and is not affiliated with Gleam (gleam.cleaning). All trademarks, logos and brand names are the property of their respective owners. Learn more · Report abuse

Rated 3.60 out of 5 by 134 customers

All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ Positive Neutral Negative Reset Filter
AI Review Summary Based on 134 reviews

Gleam receives strong overall ratings, with many customers praising the quality of cleaning, convenience of booking, and professionalism of cleaners. Positive feedback highlights reliable service, thoroughness, and competitive pricing. Negative reviews emphasize issues with reliability, no-shows, hidden fees, and poor customer service. Mixed experiences are noted regarding communication responsiveness and consistency of cleaning standards across different cleaners.

What customers love
  • Convenient booking process
  • Professional and friendly cleaners
  • Competitive pricing
Common concerns
  • Unreliable scheduling
  • Hidden fees
  • Poor customer service

Last updated 3 months ago

C

Have been using the last minute

Have been using the last minute SOS service and have to say I ve been so impressed You can book just a few hours in advance and every time the cleaners have arrived punctually and done a great job No issues and very easy to book compared to some others I ve used
R

Great cleaning company with great customer service

i had a really good experience with gleam My cleaner was a little late not by much but I was running on a tight schedule and I was immediately able to get hold of someone on bank holiday who called the cleaner Linda Linda was really professional and did a fantastic clean Thanks all
N

Till now the application process has

Till now the application process has been smooth and I hope that in upcoming days I do get a great news regarding the job from the company end The work Gleam cleaning haa been doing is a really great initiative Keeping people s home clean its a pleasure in itself Cleaning the houses and at the end of the work seeing the smile on the clients face is what Gleam Cleaning works for And I am really excited to join this amazing group of people
G

What an easy and stress free

What an easy and stress free experience I recently decided to get a regular cleaner as I ve been super busy and just want to give myself some more free time I looked around and chose Gleam seems they have good reviews and are price competitive I booked in for 5 hours per week Booking process is so simple almost too simple I was slightly worried at how easy the process was Sofia showed up at the booked time did a great initial clean and has been back each week for the last three weeks now Place is spotless she s on time and asks for feedback Delight
K

I have been using Gleam for just over a

I have been using Gleam for just over a year now and I book a one time every month or so Although they offer only weekly or fortnightly ie not monthly booking a one time every month or so has worked well for me and also given me flexibility on the day and time I get the clean Although you are not guaranteed the same cleaner every time with one times it seems like I usually have the same three or four cleaners coming over the course of the year and they have all been excellent cleaners I work at home and they always work discreetly and efficiently and I have been really impressed with the quality of service combined with the reasonable pricing I usually leave a decent tip also which I think has helped with the same cleaners accepting my one time bookings when I make them I would recommend this service to my friends
S

The quality of cleaning is excellent

The quality of cleaning is excellent They are dependable A morning appointment is very important to me and they always keep that time frame I also feel very confident that my home is secure during their visits Gleam cleaning is not inexpensive but the quality of service and peace of mind is worth the extra expense I may pay Sushma Shrestha
J

Had a great first clean with Dami and

Had a great first clean with Dami and have booked in a recurring appointment going forward Booking process was very straight forward it doesn t have all the forms etc required like other companies and logins it s very easy and quick Cleaner arrived on time and worked quickly and thoroughly through my home without any issues Came to check before leaving and took me through the property to make sure I was happy with everything Really ideal service I would highly recommend Gleam
U

The experience during online was perfect

The experience during online application process was very comfortable and clear to understand The way glean clean is portraying its way of working process is very simple and clear I am grateful that I found this company through online portal Thank you Hope to work with gleam clean
N

What a great experience

What a great experience If you are looking for a simple and easy to use website without all of the faff and complexity of some of the other cleaning outfits then Gleam is a great choice The price advertised is the price you pay no strange fees or join up fees I made a weekly booking for regular domestic housekeeping every Tuesday morning and my cleaner Anna showed up on time and has been doing a great job She always follows the instructions I have laid out via the online app and on the odd occasion when I have needed to make a change the Gleam Team service managers have been more than helpful in making sure I still had a clean on those weeks A great service and I would highly recommend this to others
L

Has been a really straightforward

Has been a really straightforward experience so far with Gleam From my initial enquiry the office team were really helpful and answered all of my questions My cleaner Promise always does a great job and is super friendly The cleaning quality is really high and I would highly recommend the service to friends and family I have had to make a booking change once to move back a day which was dealt with swiftly and courteously Thanks again

About Gleam

Gleam Cleaning cleans homes reliably and affordably for only £14.99 per hour. We pride ourselves on having great customer service combined with true quality.

Visit Website

Own this business?

Claim your profile to respond to reviews, manage your listing, and build trust with customers.

Claim This Business

Frequently Asked Questions

Gleam Cleaning offers several tailored cleaning options: Gleam Home (£16.99 per hour, minimum 3 hours) for regular home cleaning, Gleam Express (from £17.99 per hour, minimum 2 hours) for smaller properties and holiday rentals, Gleam Specialist (from £32.99 per hour) for last-minute, deep, tenancy, move-in/move-out, and event cleaning, and Gleam for Business (from £16.99 per hour, minimum 3 hours) which is Public Health England compliant for offices, retail spaces, and galleries.

You can book a cleaning instantly online through the Gleam platform by specifying your location and desired time. The system supports one-off cleans, recurring bookings, and the ability to select the same cleaner for continuity. All appointments, payments, and management are handled via the online portal.

Yes, most services have a minimum booking time: Gleam Home and Gleam for Business require a minimum of 3 hours, while Gleam Express requires a minimum of 2 hours. Gleam Specialist services also typically require a minimum of 3 hours.

Yes, Gleam emphasizes a rigorous selection process, conducting face-to-face interviews, extensive vetting, and reference checks for all cleaners. The platform monitors performance through customer ratings and maintains a satisfaction guarantee.

It is recommended, especially for weekly or fortnightly repeat cleans, to be there for the first clean to meet the cleaner and provide any special instructions. However, you can also provide additional instructions during your booking if you cannot be present.

About Gleam

Gleam Cleaning: London’s Most Trusted Home Cleaning Service

Gleam.cleaning is a London-based home cleaning and housekeeping service built around reliability, affordability, and outstanding customer service. Operating under the promise of clear pricing and high-quality care, the platform provides professionally vetted cleaners who meet Defra and PHE compliant standards while always working at or above the living wage. The service holds an excellent Trustpilot rating and emphasizes a straightforward, transparent booking experience for clients across the city.

Simple, Online Booking and Management

The Gleam platform enables users to book cleaning appointments instantly by specifying location and time. The system supports one-off cleans, recurring bookings, and the ability to select the same cleaner for continuity. All appointments, payments, and management are handled online through a dedicated portal, making scheduling convenient and minimizing administrative effort for customers.

Service Offerings and Coverage

Gleam provides several tailored cleaning options to suit different needs:

  • Gleam Home:Priced at £16.99 per hour with a minimum of three hours, designed for regular home cleaning.
  • Gleam Express:From £17.99 per hour, aimed at smaller properties and holiday rentals with flexible scheduling.
  • Gleam Specialist:From £32.99 per hour, available for last-minute, deep, tenancy, move-in/move-out, and event cleaning.
  • Gleam for Business:Public Health England compliant cleaning for offices, retail spaces, and galleries, starting from £16.99 per hour with a minimum of three hours.

Service coverage extends across London, including areas such as Battersea, Camden, Clapham, Greenwich, Hackney, Hampstead, Islington, Notting Hill, Pimlico, Stratford, Wandsworth, and surrounding regions, as well as other UK cities including Manchester, Birmingham, Edinburgh, Brighton, and Cardiff.

Commitment to Quality and Trust

Gleam emphasizes a rigorous selection process, conducting face-to-face interviews, extensive vetting, and reference checks for all cleaners. The platform maintains a satisfaction guarantee, monitors performance through customer ratings, and offers 24/7 support with dedicated managers for repeat clients. The company also runs a referral program that rewards both existing and new customers with savings.

Social Responsibility and Customer Support

In partnership with Trees For Cities, Gleam contributes to air-cleaning initiatives in urban areas, aligning environmental responsibility with home care. Customer questions are supported through detailed FAQs covering topics such as attendance requirements, cleaning materials, and monitoring procedures, reinforcing transparency and ease of use.