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Gleam Reviews

Gleam.cleaning | Trusted Home Cleaners

gleam.cleaning
3.60
134 reviews
Great Rating
Based on 134 user experiences

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Rated 3.60 out of 5 by 134 customers

All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ Positive Neutral Negative Reset Filter
AI Review Summary Based on 134 reviews

Gleam receives strong overall ratings, with many customers praising the quality of cleaning, convenience of booking, and professionalism of cleaners. Positive feedback highlights reliable service, thoroughness, and competitive pricing. Negative reviews emphasize issues with reliability, no-shows, hidden fees, and poor customer service. Mixed experiences are noted regarding communication responsiveness and consistency of cleaning standards across different cleaners.

What customers love
  • Convenient booking process
  • Professional and friendly cleaners
  • Competitive pricing
Common concerns
  • Unreliable scheduling
  • Hidden fees
  • Poor customer service

Last updated 3 months ago

E

Quick and easy booking

Quick and easy booking hard working cleaner and the service was great Left the house in a great condition and was attentive to all my specific requests
J

Gleam Clean

Booking service was easy to make and only had to be done a day in advance Service provided by Oksana was exactly what was required Reasonable cost for a one-off clean and means I will definitely be using Gleam again in the future
A

Cleaner was really thorough and did a

Cleaner was really thorough and did a great job She was here for about 10 minutes over the time just to finish and did lots of extras like making the bed and doing the washing up
S

Really recommend Gleam

Really recommend Gleam - easy to book competitive pricing and wonderful service I booked an end of tenancy deep clean for my aunt s flat and we were so pleased with the service we received
P

Have had my weekly cleaner Audrey now

Have had my weekly cleaner Audrey now for the last few months I m so happy I chose Gleam as everything has been so straightforward and uncomplicated as cleaning should be It was really easy to book the cleaner shows up on time and always does a great job Well once she was late due to the tube strikes but she let me know and stayed longer to make up for it which was no problem
J

I really cannot fault the Gleam Team

I really cannot fault the Gleam Team I had an issue with Housekeep which I had booked for a tenancy clean and the team could not show up on the day at the last minute disappointingly I booked via Gleam and the service team were able to help me book a replacement tenancy service via their short notice service which worked brilliantly I sent a message via their site and they came back to me almost immediately to get the booking made A team of cleaners arrived only 4 hours later and they did a great job Some of the negative reviews on here seem to be from people expecting a team of cleaners for the stated price of 29 99ph That is ridiculous the hourly rate is per cleaner so if you want a team of cleaners rather than one you need to specify that and pay for it Are you expecting the cleaners to be only paid 5 an hour or something Use your heads Thanks again Gleam
G

Use full and friendly

According to me it s user friendly and easy to access websites I have made my application without some one help as good to know that company providing you the servival option to make your carrier to this types of company I wish I can be the part of this family
R

Had a great clean with Katerina today

Had a great clean with Katerina today Place is spotless Will use Gleam again
S

create a clean and hazard free environment contributing to the health and wellbeing of both staff and customers

Gleam Cleaning cleans homes reliably and affordably The company pride ourselves on having great customer service combined with true quality Love working here great team spirit The cleaners make the company and show pure dedication in a tough environment They always are willing to help
B

Wow - superb

Wow SOS clean was unbelievable Booked at lunchtime for a 5 pm appointment Cleaner was excellent arrived on time really lovely and very thorough The flat is spotless I cannot recommend enough Thank you so much

About Gleam

Gleam Cleaning cleans homes reliably and affordably for only £14.99 per hour. We pride ourselves on having great customer service combined with true quality.

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Frequently Asked Questions

Gleam Cleaning offers several tailored cleaning options: Gleam Home (£16.99 per hour, minimum 3 hours) for regular home cleaning, Gleam Express (from £17.99 per hour, minimum 2 hours) for smaller properties and holiday rentals, Gleam Specialist (from £32.99 per hour) for last-minute, deep, tenancy, move-in/move-out, and event cleaning, and Gleam for Business (from £16.99 per hour, minimum 3 hours) which is Public Health England compliant for offices, retail spaces, and galleries.

You can book a cleaning instantly online through the Gleam platform by specifying your location and desired time. The system supports one-off cleans, recurring bookings, and the ability to select the same cleaner for continuity. All appointments, payments, and management are handled via the online portal.

Yes, most services have a minimum booking time: Gleam Home and Gleam for Business require a minimum of 3 hours, while Gleam Express requires a minimum of 2 hours. Gleam Specialist services also typically require a minimum of 3 hours.

Yes, Gleam emphasizes a rigorous selection process, conducting face-to-face interviews, extensive vetting, and reference checks for all cleaners. The platform monitors performance through customer ratings and maintains a satisfaction guarantee.

It is recommended, especially for weekly or fortnightly repeat cleans, to be there for the first clean to meet the cleaner and provide any special instructions. However, you can also provide additional instructions during your booking if you cannot be present.

About Gleam

Gleam Cleaning: London’s Most Trusted Home Cleaning Service

Gleam.cleaning is a London-based home cleaning and housekeeping service built around reliability, affordability, and outstanding customer service. Operating under the promise of clear pricing and high-quality care, the platform provides professionally vetted cleaners who meet Defra and PHE compliant standards while always working at or above the living wage. The service holds an excellent Trustpilot rating and emphasizes a straightforward, transparent booking experience for clients across the city.

Simple, Online Booking and Management

The Gleam platform enables users to book cleaning appointments instantly by specifying location and time. The system supports one-off cleans, recurring bookings, and the ability to select the same cleaner for continuity. All appointments, payments, and management are handled online through a dedicated portal, making scheduling convenient and minimizing administrative effort for customers.

Service Offerings and Coverage

Gleam provides several tailored cleaning options to suit different needs:

  • Gleam Home:Priced at £16.99 per hour with a minimum of three hours, designed for regular home cleaning.
  • Gleam Express:From £17.99 per hour, aimed at smaller properties and holiday rentals with flexible scheduling.
  • Gleam Specialist:From £32.99 per hour, available for last-minute, deep, tenancy, move-in/move-out, and event cleaning.
  • Gleam for Business:Public Health England compliant cleaning for offices, retail spaces, and galleries, starting from £16.99 per hour with a minimum of three hours.

Service coverage extends across London, including areas such as Battersea, Camden, Clapham, Greenwich, Hackney, Hampstead, Islington, Notting Hill, Pimlico, Stratford, Wandsworth, and surrounding regions, as well as other UK cities including Manchester, Birmingham, Edinburgh, Brighton, and Cardiff.

Commitment to Quality and Trust

Gleam emphasizes a rigorous selection process, conducting face-to-face interviews, extensive vetting, and reference checks for all cleaners. The platform maintains a satisfaction guarantee, monitors performance through customer ratings, and offers 24/7 support with dedicated managers for repeat clients. The company also runs a referral program that rewards both existing and new customers with savings.

Social Responsibility and Customer Support

In partnership with Trees For Cities, Gleam contributes to air-cleaning initiatives in urban areas, aligning environmental responsibility with home care. Customer questions are supported through detailed FAQs covering topics such as attendance requirements, cleaning materials, and monitoring procedures, reinforcing transparency and ease of use.