Powertoolsuk Reviews

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powertoolsuk.co.uk
3.51
131 reviews
Great Rating
Based on 131 user experiences

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Rated 3.51 out of 5 by 131 Happy Customers

41.2%
13.7%
15.3%
14.5%
15.3%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 131 reviews

Customers report fast delivery, good product quality, and excellent service, including competitive pricing and helpful staff. However, issues include expensive or unexpected delivery fees, poor packaging, and instances of receiving wrong or damaged items. Some negative experiences stem from delayed deliveries, out-of-stock orders, and inadequate aftersales support. Overall, the service is generally positive but marred by occasional logistical and fulfillment problems.

What customers love
  • Great product quality
  • Helpful customer service
  • Competitive pricing
  • Easy ordering process
Common concerns
  • Poor packaging
  • Wrong item sent
  • Delayed deliveries
  • Out of stock items

Last updated 2 months ago

J

Taking orders but not delivering for weeks

Placed an order on December 26 Got a confirmation email but no mention that they were on holiday until January 4 The website didn t mention this either I would have shopped somewhere else had I known this
F

Selling a used power tool

Just ordered and received a bosch GOP 18v-28 it works but it is an opened and used item the quick release lever got scratch and mark they should have mentioned in the website
T

Disappointing experience

Disappointing experience item never arrived with apparent problems with supplier despite showing in stock and 3 day delivery I have since ordered from another company which have it in stock and are delivering tomorrow A positive though the staff i spoke to were polite and helpful and are issuing a refund Had previously used this company few years back and were great so maybe just a one off
J

No email sent when goods dispatched

No email sent when goods dispatched parcelforce didn t bother to ring doorbell but shoved box under caravan even though we were in
M

I bought a 54v DEWALT circular saw from

I bought a 54v DEWALT circular saw from you guys on Friday As my circular saw had broke on the same Friday The parcel was sent to the address very quick Which was awasome I then came home to a 54v Chop saw worth at least 100 more than the saw I ordered Any other people wouldn t say anything and just sell the chop saw privately and then buy a circular saw again 100 in pocket But I informed you guys told you the situation of what s happened Which was fine But the fact that its Wednesday tomorrow and I still haven t got a circular saw to use to work now means I will have lost 4 days in total of of work Now I know it s not your problem but I want you to understand the inconvenience this has caused me
C

There was a stock check OK a credit

There was a stock check OK a credit check for 3 40 This all took time Then the P P was 5 75 much more than Royal Mail small parcel VAT on top including the p p Total for item costing 3 42 was 11 00It took 5 days This is only average service The p p included handling - so shops charge to serve you now Not very impressed
A

Good but find a better courier

Communication from Power tools is excessive had over 10 messages in total about delivery most duplicate from PT and Royal Mail BTW Royal mail are useless was not going to be in when parcel was to be delivered so requested it be left with neighbour received confirmation of this but instead was left at Local Post Office which was closed by the time notifiaction came through
P

Great price not so great packing

Best price I could find and happy with my Bosch bare impact driver Driver arrived in a cardboard box without any packing so the driver rattled around inside the box during delivery A bit of bubble wrap packing would have been appropriate Best price I could find though so I ll be checking them out again for future purchases
J

Delivery very quick everything intact It s just it wasn t what I ordered on the website I bought a wrench with charger and 2 5Ah batteries All came in the box but the batteries were 4Ah The invoice said 5Ah and there were 2 stamps saying it was checked by 2 people Clearly something went wrong Not a huge difference but disappointment nevertheless I needed it for next day so I didn t even raise it with power tools Either mistake on website or human error But all new and doing the job just fine so I m happy enough Next time I ll have to give myself enough time to return it in case of another mistake
A

Good service from yourselves

Good service from yourselves But Parcel Force are appalling The driver never came to my house I got a text saying he had come and I was not in at 1430 Absolute lie I was in my lounge at that time and NoOne came No card was left I live in a cul-de-sac and my neighbor opposite was sat in his lounge and confirmed that no one had come I then had to ring them and chase around looking for my parcel Eventually found but what s the point of going to find your parcel yourself I will not buy from any company that uses parcel force again

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