Powertoolsuk Reviews

Been waiting a week for a lawnmower Every day I get a message from DPD saying delayed Wish I used a different company to order from now

I made an order three days on no update on the delivery time just to emails on the first day the order confirmation and the way the delivery works but still no delivery date

Wish I had had a look at reviews before I used them They have sent me out the complete wrong item I rang them up to report it and sort out a return and a refund The guy I spoke to on the phone was the rudest human I have ever spoke to me sarcastic and not apologetic or sorry at all he also found it funny that I do not own or have acsess to a computer aparrently everyone who buys online is ment to have a printer on hand to make up for for their own mistakes I am now 2 weeks out of pocket for an item I ordered but wasent even sent to them be told if their random item they have sent me is not in immaculate condition I won t get my money back Useless company it accept no responsibility for it s mistake it also offers no apologies or compensation for express delivery I paid For item again I have not received the right one Everyone can make mistakes and get things wrong but it how they deal with the mistakes and put them right They don t even recognise they made a mistake or let me job down Just want to phobb you off the phone as quick as possible Will never touch the company again

For no reason it declined my cash back from Topcashback com Cannot trust this company

Ordered an SDS-Plus hammer drill Dewalt and an SDS-Plus drill bit set Bosch Items arrived and I thought I d better test it works Whilst drilling a single hole in a concrete breeze block the Bosch drill bit failed causing the end of the bit to flatten and look like a mushroom I sent a picture of this clearly defective bit to Power Tools UK asking for a partial refund on the Bosch drill bit set and was told that they do not issue refunds until they have been independently assessed by Bosch I m not concerned about this as I have never had an SDS-Plus bit do this before so I m sure it s defective I asked for return instructions and they just say send it back to us we will send it Bosch no instructions for this such as delivery address or whatever I asked them to arrange courier collection as I am working out of country they completely ignored and did not address my request for a courier to collect the item Then they gave me the details of someone else who works at Power Tools UK so I sent an email to this bloke with a photo of the issue requesting that they arrange a courier to collect the item AGAIN Once again the bloke responded to me without addressing my request for them to arrange collection a second time For my order I paid 5 75 VAT for the postage most vendors would offer free postage on a tools order of over 200 I do not expect to have to pay for a courier to collect an obviously defective item even the bloke I spoke to stated he s never seen this in 30 years on the job I get the impression that these people are stalling as they know that I only have a right within the first 30 days to reject their defective item under the Consumer Rights Act 2015

Recycle packaging Whilst this is a green thing to do it would be a good idea to inform customers that what is inside the box is not what it says on the outside of the box Also responding to emails and not answering your query in a condesending manner would be helpful

Selling items they don t have in stock is bad practice Having placed an order and paid immediately I have been let down 3 days later and now need to find another supplier very quickly Refunding my payment doesn t make up for having been let down

I placed an order on 30 09 23 for a Bosch Strimmer order total 274 50 with the website saying delivered in 2 to 3 working days I contacted them on the 05 10 23 4th working day as I hadn t received tracking details as yet Their reply started with - I m sorry you feel that way - shocking passive aggressive behaviour for a company that is client facing Needless to say I cancelled my order and they did refund me first and last thing they did correctly I get a feeling that there s a group of people running an online business who struggle with the new age of the internet and online selling Long story short you get what you pay for and I wouldn t order from here again

Wow I think this company is still living in the 90 s They had the audacity to query why I wanted a delivery sent to a different address to the registered card address and then when I called up the woman was soooooo nonselent I don t think she would have cared if the boss dropped dead in front of her Such an unprofessional company living in the past Think the owner needs to read the book Who Moved My Cheese

Took my payment accepted my order I spoke to a member of staff via email who never even mentioned that my item was out of stock until over 24hrs later when they just cancelled my order with no reason whatsoever until I emailed them to find out why it had been cancelled Pathetic excuse that the item was no longer in stock that I will receive a refund in a number of days Funny how you soon take the payment but can t send it back soon enough isn t it If you didn t advertise items that you don t have in stock in the 1st place then you wouldn t keep messing people around would you Your business along with your pathetic staff are a joke hopefully you ll not stay in business long with your care free disrespect for customers their money