Powertoolsuk Reviews

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powertoolsuk.co.uk
3.51
131 reviews
Great Rating
Based on 131 user experiences

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Rated 3.51 out of 5 by 131 Happy Customers

41.2%
13.7%
15.3%
14.5%
15.3%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 131 reviews

Customers report fast delivery, good product quality, and excellent service, including competitive pricing and helpful staff. However, issues include expensive or unexpected delivery fees, poor packaging, and instances of receiving wrong or damaged items. Some negative experiences stem from delayed deliveries, out-of-stock orders, and inadequate aftersales support. Overall, the service is generally positive but marred by occasional logistical and fulfillment problems.

What customers love
  • Great product quality
  • Helpful customer service
  • Competitive pricing
  • Easy ordering process
Common concerns
  • Poor packaging
  • Wrong item sent
  • Delayed deliveries
  • Out of stock items

Last updated 2 months ago

W

Exellent service

This was my first dealing with Power Tools UK I chose to buy through them because of the unmatchable price of the DeWalt item I was looking for After I placed my order it was suggested the delivery time would be two to five days I received it in less than 24 hours I couldn t believe it Needless to say with such competitive pricing and superb delivery I shall be making Power Tools my first port of call in future
J

Had a fantastic experience with Power

Exellent service fast delivery to Finland and good prices First time I used powertools co uk but not the last time -Ari Espoo Finland-
F

Fast and efficient

Had a fantastic experience with Power Tools UK I had ordered an item that I had put in my online basket for a couple of days any way I ordered a Milwaukie Calk gun after working hours And before 10 am the next morning I had a physical phone call from a David explaining it was out of stock and was on back order for a couple of days I know these things happen as it is common in Automotive sector so not too bothered Any way David called me every day to update and I felt looked after the whole process Thank you for keeping me informed Gary
T

I recently made a comment regarding an

I recently made a comment regarding an item tent I received from Power tools it seems this firm has no knowledge of the sale due to been hacked by a dodgy unknown firm who has yet to be traced My apologies to Power tools for any damage my remarks may have had
C

Order pay refund

Yet another company starting the spurious practice of having something on their website order pay for it wait for it then 3 days later get a refund with no explanation Got to then work out why Thanks for stealing my time
S

Waste of Time

This company do a bad job at updating their online catalogue where they have no stock but allow you to order and pay first before they check whether the item is in stock In my opinion this isn t good enough and is quite amateurish I won t bother with this company again
B

Chaos at the Cashier

My review starts at the till when I was trying to pay for my new power drill When I asked the cashier for a tester on the product little did I know what was about to unfold The cashier proceeds to ram the drill up my anus causing serious pain The cashier starts to state things like Do you like it like that and Want it faster Now I am a middle aged man and to say the least I was traumatised I will not be returning and I would advise everyone to do the same Thank you
V

Absolute joke ordered online to wrong

Absolute joke ordered online to wrong address called to change address said was all good and recieve withing 2 days I then waiting and checked emails and received asking thaybi had to confirm again I called and confirmed then they Said they I have to respond to the email which I did they told me then is was okay then they told me it moght now be in stock I then later recover another email saying they need to no who s address it is so they can check been waiting over a week and then I just received I refund such a joke do jot use
L

No power tools no refund

Order 650 odd of power tools 4 days later received an email saying my money was going to be refunded as I am a 3rd party Been a while and I m still without refund Being a tradesmen I need my tools to earn a living waiting for my refund is impacting work load which in turn impacts cash flow I m not a wealthy man I only get by Speak to customer service and they are unhelpful and rude between the lines I pay for my items in full and it comes out instantly and they can t seem to clarify who I am why does this even matter Smells like a money scam to me Pay a little more money and save the agro Regards Chris
K

I ordered tool on that was need on site

I ordered tool that was need on site within a day or two I paid for fast delivery today is the 5th days so far no delivery yet been received we purchasing a tools regularly using different suppliers this is the worst ever suppliers regards to the delivery they promised We order tools which sometimes needed to be received on promises we will never again use this suppliers this was the fist and last time to use

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