G Reviews

G.Network | 100% Full Fibre Broadband

g.network
3.58
141 reviews
Great Rating
Based on 141 user experiences

Rated 3.58 out of 5 by 141 Happy Customers

42.6%
14.2%
14.2%
14.2%
14.2%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 140 reviews

G Network receives consistent praise for fast fiber installation, skilled engineers (e.g., Wael Seedeen, Mark, Shamaro), and reliable broadband/speed performance. Conversely, recurring complaints highlight poor customer service, unresponsive support, delayed/canceled installations, billing errors, and poor communication. Mixed feedback on Wi‑Fi coverage and router quality, with some citing weak signals or inadequate survey advice. Long setup times, lack of follow‑up, and difficult cancellation/buyout processes are also frequently reported.

What customers love
  • Fast fiber installation
  • Skilled professional engineers
  • Reliable broadband speed
  • Efficient installation
Common concerns
  • Poor customer service
  • Unresponsive support
  • Billing errors
  • Delayed installations
  • Weak Wi‑Fi coverage

Last updated 1 month ago

S

Shamaro did an excellent job

Shamaro did an excellent job really clean and fast installation Super happy
L

Excellent service better than expected

Excellent service Efficient effective friendly Arrived early and delivered Shamaro was a really nice engineer No fuss efficient and polite I d highly recommend
M

Great service

Clean and quick installation done by Mark He was very polite and informative Thank you
J

fantastic customer experience

they went above and beyond to help arrange installation from the street into the relevant cabinet in my home including working with my landlord to ensure appropriate documents and approvals were in place Luis Pereira in particular was incredibly responsive and handheld the process for me which made it absolutely an easy decision to go with them over any other provider
H

Great installation and post service

Compliments to Matthew and Luis for installing our fibre connection just as we wanted on the 3rd storey Subsequent queries with the support team are nicely answered Feel like a valued customer
R

Mark was great

Mark was polite efficient and helpful with each step of the installation Everything went smoothly Excellent service Thank you
M

Andrew of Team 14 was vert patient and

Andrew of Team 14 was vert patient and professional in installing our new line recommend highly
J

Excellent customer service

Excellent customer service Had my fibre installed by Mark who was great - we have a 3rd floor flat which could have made things difficult but Mark made it happen Have only recently had the internet installed but so far the speed seems great
D

Mark was great

Mark was great Courteous efficient and even made friends with my dog Excellent service
V

Smooth installation by Marriott

Super smooth installation by Marriott today he was super friendly and took extra effort to bring the fibre to the best spot in my flat He verified that everything was hooked up properly and had a bunch of tips for making the most of the connection

About G

Switch to G.Network for superfast full fibre broadband built for the demands of London. Up to 13x faster speeds, a reliable connection, and flexible contract options for your home or business. Check availability now.

United States

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