Shopdisney Reviews

Awful service items obviously lost by the courier ordered mid October 5 phone calls later and lot of waiting still not resolved on 9th November they don t bother returning calls as promised and don t seem to want to refund replace Update 13 11 23 1 Month after order The shopDisney team on Facebook seemed a lot more professional and understanding than their call centre They offered a full refund replacement on the 12 11 23 and the refund appeared back in account the very next day not the usual 5-7 day wait hence a boost up to 3 stars from 1 star as they still have issues with the call centre managers never returning calls

Awful return experience leaving me out of pocket Tracking clearly shows item is back with retailer over a month ago but as I can t show a paper receipt I used a locker I can t get my refund Scam really as they can sell the item again and make double the money Avoid Buy the items on amazon at least you are safe there Or if you do want to return them just sell on ebayUpdate Reached out to their Facebook and they very helpfully confirmed the return and refunded me Money received back in less than 24 hours of Facebook message Thank you Facebook team you need to teach the website chat team your tricks

I ve ordered about 3 times recently and all arrived in a week one was just over This last order had zero communication it was on its way I just had a email from EVRI The money randomly went back into my account a few days before delivery then went back out again I thought it had been cancelled so emailed them but I didn t get a response But it s arrived anyway It s put me off ordering again unless it s something that I really want that I wouldn t be able to get elsewhere

This would be 1 star but the rather good pricing has boosted the rating I was browsing the website adding items to my basket only to realise when I went to pay that one was missing from my basket It was definitely in there before Tried searching again for the product but couldn t find it Had to get my partner to find it on her device and turns out it had gone out of stock Why not just tell me this instead of removing it from my basket and hiding it Anyway I selected the notify me when back in stock option and a week later I got the email except it s now double the price and still out of stock Anyway I ended up making 2 orders for other things and was given a delivery date of 10 working days time This is pathetic for a company the size of Disney One of the items is still In Progress over 10 days later Only positive for the website is that the prices are much better than at the shops in Disneyland Paris

Good offersGreat quality itemsThe only downside was the length from order to dispatchDon t order if you need it in a hurry otherwise a good experience

I ve been ordering from shopdisney for years and service has always been great other than the fact they use Evri for deliveries but recently my experience like many others has been lacking the Disney magic I placed two orders in the last month and fully expected delays due to their notice online and the delivery times advised My first order arrived with a tiny delay which I was noticed of via email However my second order was cancelled on the final day it was expected for delivery due to the item being out of stock Went online and it was still in fact in stock and I managed to reorder it It seems that Disney may have been cancelling orders to get back on top at their warehouse as the item that was seemingly out of stock has been delivered today and this was only reordered on Monday Hope that shopdisney have now resolved whatever warehouse issue they had but they certainly should have been more transparent about the issues at hand and the reason for cancelling orders

love Disney usually packed well and delivered quickly just placed another order for my daughters birthday

Ordered 3 tops 1 was incorrect so emailed and Iriney responded who has arranged delivery for the correct top Not ideal that the wrong one was sent in the first place but understand these things happen and Iriney s customer service made up for it

I had not looked at the reviews before ordering and I am in part glad I didn t as my item actually arrived although it took a week The only slight issue I have is that even though it is a soft toy I assumed it would come in a box not a branded plastic bag but that aside I can t complain I have had bad experiences before with Hermes but this time it arrived when they said it would however this is a Shop Disney review and to be fair they delivered in reasonable time and the item is what I wanted so I can t complain

My go-to Disney destination I ve been shopping here for over 6 years now and can honestly say I ve not had a problem The range is good the quality is excellent and it s of course official products guaranteed Dispatch times can be a bit slow but definitely a good service still My only criticism would be that they sometimes use unnecessary amounts of packaging