Shopdisney Reviews

Your customer service on shopdisney is absolutely terrible You were rude unkind and everything Disney does not want you to be

Ordered a set of 2 toys 1 got cancelled no explanation But it s still for sale on the website No response to emails yet

I m an avid disney lover and have ordered plenty of times in the past with no issues Preferred the store but now they ve closed them all down I spent quite a lot of money last week on their store and got standard 5 day delivery They sent the order out the same day Unfortunately it was via Hermes and looking into this they ONLY use Hermes unless it s a partner product Hermes lost my order and somehow it got lost between Hermes depot and the van to get my order So I never got my order The reason I give Disney 2 stars is because their refund process is quick and their products are usually of high quality However I will genuinely and unfortunately for myself and my son never shop with them again until they get rid of Hermes Might not be Disney s fault that my parcel got lost but it is ultimately at their feet because they clearly have a contract with the most useless company in the UK Please Disney sort it out

Same issues that others have outlined The Disney store is adamant about using Hermes Evri to make their deliveries however this company has lost damaged and stolen so many of my orders at this point that I may need to stop ordering from them until they address it

I know most reviews are about shopdisneyuk but mine s about shopdisneyeu Which they founded after the Brexit I m so so disappointed in shopdisneyeu Their customer service is horrible they don t help you at all they absolutely lack at their communication it s insane for a company as big as Disney that shopdisneyeu does not have a lot of Disney merchandise Star Wars and Marvel merchandise keeps being sold out because they do not restock I ordered the Captain America toybox and it arrived damaged It seemed like they forgot to paint the star on his chest It looked terrible Also the box in which it arrived was so badly packaged Almost if someone got very mad and decided to throw some punches at the box I will stop buying there I know it doesn t make much of a difference but to me this is just terrible Your shop nd your customer service absolutely do not show what Disney stands for

Can not fault the store but I must warn everyone about the delivery from hermes Even though we was in the Hermes delivery driver did not knock the door and threw the package of soft toys over the fence into a puddle Then sent a email saying it had been delivered

Terrible delivery experience Avoid buying directly from Disney if you can help it they use a very unreliable courier service who for the second time now just didn t deliver the order with no explanation This is all made worse by the fact that you have to pay for delivery unless you spend 50Finally managed to get Disney customer services to refund full amount

My order was lost but marked as delivered there was a photo where I could see the parcel with the Disney logo inside a shopping trolley being delivered at Gabieli in Hornsey but now has been deleted After a few days I contacted Disney and I was told they will investigate the issue and get back to me A week later my parcel was still not found so they offered me a redelivery or a refund but unfortunately one of the items was out of stock Next time if I need to buy something from Disney I ll better find any other shop to get it but not at Disney store

My purchase is yet to arrive Purchased some Star wars items for my husbands birthday but they never arrives Fingers crossed they do If so i will update my review

Not a bad company themselves a little slow to send out parcels But WHY do they use Hermes now called Evri who loose or Damage or fail to deliver half my orders PLEASE USE A BETTER SHIPPING COMPANY