Shopdisney Reviews

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Laura Jones

2 years ago

No communication

No communication did receive my parcels after 3 weeks one was seperated into 2 parcels but wasn t told they only arrived after sending multiple emails it s as if they forgot about my order Yet they didn t reply to these emails anyway I shop from Disney every Christmas and I ve never experienced this before I won t be returning eventhough the products were lovely

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G D

2 years ago

Delayed order Stuck at processing and not shipped Avoid Disney at all costs

I wish Id seen these reviews My items are not being shipped despite being ordered last month Live chat and disney call centre just say the same thing Take a look at their social media for hundreds of the same complaint Its actually ridiculous and the company now needs reporting No items are being shipped out yet their advertising them and discounting them An absolute joke Cant get a refund either I want my money back

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Tristan

2 years ago

Cancelled order after 5 days

Similar to others ordered large Lego set for Christmas present on 20 November 2023 5 days later the day after Black Friday where I could have picked up other offers I get an e mail saying we made a Boo They cancelled the order due to their system freaking out Useless

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Mr Blake

2 years ago

Total Stitch Up

Placed an order for a Stitch plush toy on 10 12 23 with an ETA of 5 to 8 days On 29 12 23 realised that the expected delivery fate had passed and checked on the website for tracking info Order had been cancelled with no notification sent to me and no reason given Prices were advertised as better than retail stores but at least when I then went to Smythes they had plenty of stock of the same item Xmas is saved Thanks Smythes and I will never order from shopDisney com again

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Anna Robertson

2 years ago

Now a scam site

I ve bought from shop Disney before and it s been ok but still waiting for an order from 21st October which was a gift for a birthday that has been and gone Live chat absolutely useless no reply to complaint and it s impossible to speak to anyone so will have to do a chargeback I don t think it s a genuine website anymore although not sure what s happened

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Audrey Downes

2 years ago

Happy Outcome now

Edit 15 12 Reordered on 14th 25 discount available Item received today Happy with this Ordered two items with 30 discount one item received and the other cancelled and refunded with no reason why The cancelled item is available at full price Been trying to speak with live chat but the line disconnects repeatedly and I m back to position 21 Live Chat offline now Very shabby service from Disney not what you expect from them

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Mrs Lisa Littlefield

2 years ago

Ordered some items nearly a month

Ordered some items nearly a month ago and realised immediately that I d ordered the wrong soft toy Lady instead of Tramp Immediately clicked on amend order link giving all details heard nothing emailed again and was told via the automated email that in order to amend you must do so within 30 mins of ordering I DID Anyway after waiting nearly a month got an email saying it s on its way no amendment was done despite several emails Waiting ages on the phone which tells you that the chat online is quicker the chat online is ALWAYS OFFLINE Come on Disney your customer service isn t fit for purpose You need to do better than this

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Julie Aveline

2 years ago

Shocking lack of service

If I could give zero stars I would Been loyal customer for years but on 8th November placed an order that is still showing as processing today 18 11 23 They are not responding to DM s on facebook and all contact options seem to have been removed from website My advice would be don t order but if you have to use a credit card so you can do a chargeback I used Paypal and have to wait until December before they will do anything despite me sending photos showing I ve already tried to contact them

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customer

2 years ago

Orders part cancelled for no reason

Take money for an order then after a week cancel part of the order with no explanation The items are still available on the website at the full price so stock is no an issue It s not my fault your systems are so poor that it takes so long to process an order that the items have changed price between ordering and picking the item from the warehouse Why Disney are using these clowns Global E to destroy their brand is a complete mystery to me

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Hannah Blaxland

2 years ago

Awful - shopdisney taking the magic out of Disney order by order

Awful Three orders stuck in progress have never been contacted or received any correspondence to say there s been a delay Told they cannot cancel and refund any orders that are in progress Will they ever arrive At what point does this actually become classified as theft You can t charge people for orders you don t fulfill

Rated 3.51 out of 5 by 130 Happy Customers

No communication

Delayed order Stuck at processing and not shipped Avoid Disney at all costs

Cancelled order after 5 days

Total Stitch Up

Now a scam site

Happy Outcome now

Ordered some items nearly a month

Shocking lack of service

Orders part cancelled for no reason

Awful - shopdisney taking the magic out of Disney order by order

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